FAQ

Frequently Asked Questions

What's included in my order?
Each order includes your PDRN Pink Collagen Hydrogel Mask, carefully packaged and shipped directly to your address.

How long does shipping take?
Estimated delivery: 8–15 business days.

Can I return or refund my order?
Once your order is confirmed, we're unable to offer refunds or returns for change of mind. If your item arrives damaged or incorrect, please contact us with photos and we will assist you.

What if my item arrives damaged or incorrect?
Please contact us with photos of the item and packaging within 7 days of delivery. We will review the issue and assist you accordingly.

How can I contact support?
You can contact us through our Contact Us page. We will reply as soon as possible.